Technical support
support@objectbasin.com — include your bucket region and the request id from the error body.
Contact
Pick the channel that fits. Technical questions are answered by engineers: within one hour on Scale and four business hours on Team.
Sales, invoices, DPA
sales@objectbasin.com — volume pricing, annual terms, procurement paperwork.
Security disclosures
security@objectbasin.com — we acknowledge reports within 24 hours and coordinate disclosure.
Send us a message
Office
ObjectBasin GmbH
Hanauer Landstraße 148
60314 Frankfurt am Main
Germany
Phone: +49 69 2475 4410
Hours: 10:00–18:00 CET/CEST, Monday to Friday
Status and updates
Live service state is on the status page; engineering notes land on the blog. For status mail write to status@objectbasin.com.
Before you write
- Errors return a
request_id— include it and we can find the exact call. - Slow reads are usually cache misses; the response header
x-objectbasin-regionshows which node answered. - Billing questions go faster with the invoice number and bucket name.